What is Veneo?
Veneo helps people find event spaces and helps venue teams keep spaces, bookings and conversations together.
Who is Veneo for?
People planning workshops, celebrations and other events, and the teams who run the spaces that host them.
How do I get started?
Create an account in the Veneo beta as an event organizer or a venue, or book a demo to talk it through with our team.
Do I need every event detail before I start?
No. Start with what matters most: your guest count, preferred area, date or a caterer you want to keep. You can work through the rest as you explore spaces.
How do I find a space that fits my event?
Tell Veneo about the gathering you have in mind, then compare spaces by the details that matter to you: seating, equipment, food, music or outdoor space.
Can I bring bookings from phone calls and referrals?
Yes. Add a booking from a phone call or referral and keep the customer, room, date and event details together.
How do I confirm a booking?
Agree on the date, price and terms with the venue, then follow the booking and payment steps shown in Veneo. A booking is confirmed once the venue confirms it. Payment, fees and refunds follow the Payments and Refund Policy. Read the policy.
Can I bring in another calendar?
Yes. Import busy time using another calendar's iCal link. The connection works one way: changes in Veneo do not update the other calendar.
Who can see my venue details?
Choose Everyone for public venue details, Booked planners for information to share after booking, or Only my team for internal notes.
How do I update my venue details?
Add or edit your venue details, or review proposed changes and choose which to apply. Your team decides what gets saved.
What about catering, equipment and other extras?
Look at what comes with your space and booking option, from tables and equipment to catering and bar service. Talk through any extra services and charges with the venue.
How much does Veneo cost?
Veneo is pay as you go, so fees apply only when a booking is made. The Payments and Refund Policy describes the fees for event organizers and venues. Read the Payments and Refund Policy.
When do venues get paid?
Veneo collects the organizer's payment and pays out the venue's share of the booking after fees. Payout timing follows the Payments and Refund Policy and the payout terms shown in your venue account. Read the Payments and Refund Policy.
What happens if I cancel a booking?
Cancel within 24 hours of your booking being confirmed for a full refund, as long as the event is more than 48 hours away. After that, your refund depends on the cancellation tier the venue chose, which you see before you book. Flexible refunds the full venue fee 7 or more days before the event and half at 2 to 6 days. Moderate refunds the full venue fee 14 or more days out and half at 7 to 13 days. Strict refunds half the venue fee 30 or more days out. Closer to the event there is no refund, and the order processing fee is not refunded after the first 24 hours. Read the Cancellation Policy.